Unfortunately, we are unable to offer access to the site for contractors.
Electronics is Moving
Canada Family Center Notice
Important update regarding Canada Family Center site - Electronics.
Updated as of August 7th, 2025
The New Canada Family Center is now live.
Visit our new Sony Electronics Family Center at https://familycenter.electronics.sony.ca/en and start by creating your account today. All employees will need to register on the new site.
Instructions for accessing the site can be found under Sony Active Employee Registration. Please note any unused store credits will not be moved to the new electronics store until you have created your account on the new site.
If you have any questions, please go to our Contact Us page where you will find our FAQs, employee and retiree logon instructions, and how to get support if you run into issues.
Additionally, stay tuned for updates on the Canada SIE Merchandise site expansion – coming soon. This will be an exciting addition to our Family Center offerings.
Please be sure to check these pages for information on this transition, where the latest updates will be shared.
We are excited for you to explore the new Sony Electronics Canada Family Center and take advantage of all it has to offer.
We are also thrilled to announce the launch of our brand-new Direct to Consumer website for Canada consumers. Officially launching June 30th.
Sales and shipping in Quebec and New Brunswick are available now.
Thank you for your patience and understanding during this transition period.
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Frequently Asked Questions and Answers
Q: Who is eligible on the new site?
A. All Sony CND active employees as well as eligible retirees will be eligible for membership on the new Electronics site.
Q: What is new site location? When the site will be available?
A. Please click here for new site. The New CND Family Center is now live.
Q: Do I need a new account for the new site?
A. Yes. This is a whole new site and will require you to set up a new account. You will be creating a Sony account on the Sony InfoSec approved site. For access to the Family Center, you must use your Sony email to create an employee account. Please review the registration process documents for active and retiree employees.
Q: What will happen after registration?
If you are on Single Sign On, you will have access immediately after you sign up. If you are not on Single Sign On, the following process will occur.
- Non-Single Sign on user validation will be based on your Sony email address. For Sony Retiree validation will be based on your retiree/Alumni ID.
- New accounts can take up to 5 business days to be validated if you are not on Single Sign On
- New hires can take up to 1 month to be validated if you are not on Single Sign On. If you have not heard back about your registration, please reach out to your HR contact to verify your information before reaching out to us.
Once your account is approved, you will receive a welcome email.
Q: How can I register as a Sony active employee?
A. Click here to register as a Sony active employee.
Q: How can I register as a Sony retiree employee?
A. Click here to register as a Sony eligible retiree employee.
Q: What happens to my order history once the move occurs?
A. Your account on Familycenter.Sony.com will still be active and available to view your order history, you just will not be able to order on this site.
Q: Will my available store credit transfer to my new site account?
A. Any unused store credits will not be moved to the new electronics store until you have created your account on the new site..
Q: Will we still be getting the same discounts?
A. In general, we will still be offering 25-40% off all Sony Electronics products on the site and the overall goal of offering standard discounts is not changing. However, discounts and pricing are not guaranteed, and all prices and discounts are subject to change.
Q.: Are the Sony Family Center terms and conditions changing?
A. Our Sony Family Center terms and conditions (T/C) are being updated for the new site and will be very similar to the Sony Family Center T/Cs on the current site. Please be sure to check out the Sony Family Center T/C’s on the new site once (available during and after re-registration) for details. Family Center new site terms and conditions.
Q: Where can I find the FAQ for the new Family Center site?
A. Please refer to this link for FAQ.
Q: Where can I find the contact information?
A. Please refer to this Contact us.
NOTE: these Q/A will change based on questions from teams.